At SKM Softology Innovation, we strive to deliver high-quality digital solutions, custom software engineering, and IT consulting services. This Refund & Cancellation Policy outlines the conditions under which services may be canceled and how refunds are processed.
1. Project Cancellation Policy
Client-Initiated Cancellation: Clients may request cancellation of an ongoing project by submitting formal written notice via email to our project management team.
Work Completed Prior to Notice: Upon cancellation, the client remains responsible for payment covering all development hours logged, milestone stages reached, and third-party expenses committed prior to the effective notice date.
Cancellation by SKM Softology: We reserve the right to suspend or terminate services if there is a failure to provide required assets, unapproved milestone halts exceeding 30 days, or non-payment of scheduled invoices.
2. Refund Eligibility & Conditions
Custom Software & Development Services: Because custom software development, mobile apps, and UI/UX design involve dedicated engineering resources, advance milestone payments and discovery deposits are non-refundable once work has commenced.
Milestone Approvals: Payments released upon client approval of a specific sprint or milestone (such as UI/UX design sign-off, staging deployment, or beta testing) are considered final and non-refundable.
Project Halts Before Work Commences: If a cancellation request is submitted before any scoping, design, or engineering work begins, an initial deposit may be refunded minus an administrative processing fee (typically 10–15%).
3. Non-Refundable Services
Domain Registration & Third-Party Licensing: Fees paid for domain registrations, third-party software licenses, commercial plugins, and third-party API tokens are non-refundable.
Cloud Hosting & Server Infrastructure: Managed hosting fees, cloud server deployments (AWS, Azure, GCP), and dedicated IP purchases cannot be refunded once provisioned.
Digital Marketing & SEO Retainers: Monthly retainer fees for SEO campaigns, performance marketing management, and content creation are non-refundable once the billing cycle begins.
4. Refund Processing Timeline
Review Period: Approved refund requests are audited and processed within 7 to 14 business days from written approval.
Payment Method: All eligible refunds will be issued back via the original payment method (bank wire transfer, credit card, or payment gateway).
Banking Charges: Transaction fees, payment gateway processing deductions, and international currency conversion differences are not covered by SKM Softology Innovation.
6. Contact Us
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